KatsinaTimes – July 21, 2025

MaxAir Ltd has dismissed allegations circulating on social media accusing its staff of misconduct during an encounter with a passenger at one of its airport stations.

The incident, which was first raised in a video post by Mrs. Maryam Abdullahi Tafida (@tafeedas_glamour), alleged unprofessional behaviour, including assault and phone seizure, by MaxAir personnel following a flight disruption.

However, in a statement issued by the airline’s management, MaxAir said its internal investigation revealed that the claims do not reflect the actual events. According to the airline, the passenger was originally booked on a Kano–Abuja flight that was cancelled due to operational challenges. The company said all affected passengers were offered alternatives, with most accepting a re-routed option via Lagos.

Mrs. Tafida reportedly declined the initial offer and also turned down a second proposal to fly on an 11:00 AM flight with another airline. MaxAir stated that despite the passenger's refusals, its ground staff continued to handle the situation with calmness and professionalism.

“Eventually, the passenger accepted a booking on Umza Airline, which we facilitated at no extra cost to her,” the statement said. “There was no physical assault, no seizure of her phone, and no act that violated her rights.”

The airline described the accusations as "baseless and deeply unfortunate," adding that they misrepresent the conduct of its personnel and harm the company’s reputation.

MaxAir further urged the public to verify information before amplifying it online. “We respect the rights of customers to raise concerns but appeal for responsibility in sharing unverified claims that can mislead the public and discredit hard-working professionals,” the airline stated.

MaxAir Ltd is one of Nigeria’s major carriers, known for operating domestic and international routes.